General Terms and Conditions

Last updated:

2026-03-04

This document is a translation of the original Spanish version. In the event of any conflict or discrepancy between the two, the Spanish version shall prevail.

Great Chile SpA – Great Chile

These terms and conditions govern the booking and purchase of tourism services offered by Great Chile SpA (hereinafter “Great Chile”), through its digital platforms and websites torresdelpaine.com, sanpedroatacama.com, uyuni.cl, as well as other websites, sales channels, or associated sales representatives.

By making a reservation or purchasing tourism services, the customer declares that they have read, understood, and fully accepted these terms and conditions.

1. General Conditions

All prices published by Great Chile are subject to change without prior notice until the reservation is confirmed and paid.
Tour programs include only the services explicitly listed in the product description.
Passengers are responsible for evaluating their health condition and physical fitness to ensure they are compatible with the difficulty level of each activity or excursion.
Many activities take place in high-altitude locations or challenging natural environments, therefore passengers are advised to consult a healthcare professional if they have any concerns.
Great Chile is not responsible for accidents resulting from passenger negligence, imprudence, or failure to follow safety instructions.
The company is also not responsible for theft, loss, or damage to personal belongings during transfers, excursions, or travel programs.

2. Customer Responsibility

Customers or passengers are responsible for:

Providing accurate and complete personal information when making a reservation.
Informing any relevant medical conditions that could affect participation in activities.
Complying with schedules, meeting points, and safety instructions provided by guides or operators.
Having valid travel documentation, including passports or visas where required.

Great Chile will not be responsible for unused services due to delays, missing documentation, or failure to meet scheduled times.

Great Chile is also not responsible if delays in the delivery of a service — due to weather, operational reasons, or force majeure — affect other services or reservations booked by the passenger.

Passengers are advised to purchase travel insurance that covers cancellations, delays, or service interruptions.

3. Reservations and Confirmation

Reservations made through the website or digital channels are subject to confirmation once payment has been received.
Reservations that are not fully paid at the end of the booking process may be automatically canceled by the system without manual intervention.
If a new reservation is made later, prices may vary from the original quotation.

4. Reservation Modifications

Once a reservation has been confirmed, passenger information cannot be modified for online bookings.
Predefined programs do not allow route changes, name changes, or refunds, unless explicitly authorized by the service provider.
In exceptional cases where date or schedule changes are allowed, penalties or additional charges may apply according to the operator’s policies.

All modification requests must be made in writing to:

reservas@greatchile.com

5. Cancellations

Cancellations are subject to:

The cancellation policies defined by the final operator or service provider, which are published on the product description page.
Administrative and banking fees associated with the booking process.

Cancellation requests must be submitted before the service start date. Otherwise, the service will be considered used and non-refundable.

Refund eligibility is determined according to the policies of the final service provider.

6. Refund Policy

If a refund is authorized by the service provider:

Great Chile will apply administrative and banking processing fees.
These fees generally correspond to a minimum of 10% of the total service value.

Refund Conditions

Refunds will be issued using the same payment method used for the original purchase, when possible.
If this is not possible, additional costs related to alternative refund methods must be covered by the customer.
The refunded amount may be affected by processing costs, which will be communicated to the customer beforehand.

Processing Time

Authorized refunds may take up to 30 business days to process.

7. No Show

If the passenger does not arrive at the scheduled meeting point or time, the service will be considered No Show, and no refund or rescheduling will apply.

8. Operational Changes

Great Chile and its service providers reserve the right to:

modify departure times
change the order of activities
replace services with similar alternatives

when necessary due to operational, safety, weather, or availability reasons.

9. Weather and Natural Conditions

Excursions may be affected by weather conditions, natural events, or decisions made by local authorities.

In such cases, activities may be:

rescheduled, or
replaced with an equivalent service, subject to availability.

10. Force Majeure

Great Chile is not responsible for cancellations, interruptions, or changes caused by force majeure events, including but not limited to:

extreme weather conditions
natural disasters
strikes
social conflicts
park closures or restricted areas
government decisions
pandemics or health emergencies

11. Payment Methods

Great Chile accepts the following payment methods:

Bank transfers within Chile
National and international credit cards
National and international debit cards
National and international prepaid cards
PIX payments processed through Virtual POS platforms
Payments in USD processed through Stripe

For international payments processed via Stripe, the charge may be processed through NG Mundo Group, which acts as a payment processor or intermediary for international transactions associated with Great Chile.

Depending on the payment method used, the charge may appear on the customer’s bank statement as Great Chile, NG Mundo Group, or the corresponding payment platform.

For international payments, the final amount charged may vary slightly due to bank fees, currency conversion, or exchange rate differences applied by the card issuer, which are the responsibility of the customer.

12. Payment Disputes and Chargebacks

By making a reservation with Great Chile, the customer authorizes the charge for the contracted service using the selected payment method.

If a customer initiates a payment dispute or chargeback, Great Chile reserves the right to:

provide booking confirmations, payment records, communications, and acceptance of these terms as evidence
submit documentation regarding NG Mundo Group acting as payment processor for Stripe transactions
suspend or cancel future services associated with the customer until the dispute is resolved
take legal action in the event of unjustified chargebacks

Customers agree to contact Great Chile first to resolve any issue before initiating a dispute with their financial institution.