How long does the W Circuit with exit via Lake Grey last?

The W Circuit with exit via Lake Grey lasts 5 days and 4 nights. During the program you cover the main highlights of the W Circuit inside Torres del Paine National Park, including Base Torres, French Valley, Paine Grande and Grey Glacier. The duration is set by the program itinerary and the logistics of accommodation, transfers, hikes and navigation within the park.

Which places are visited during this W Circuit?

This program takes you to some of the most iconic sectors of Torres del Paine, such as Base Torres, Ascencio Valley, Los Cuernos or Francés, French Valley, Paine Grande, Lake Grey and Grey Glacier. The route combines mountain trails, forests, Patagonian lakes, viewpoints, views of the Paine massif and a final sailing experience facing Grey Glacier.

How physically demanding is the W Circuit with exit via Lake Grey?

This circuit has a medium-high physical demand. Consider hikes of between 4 and 10 hours a day, with more demanding stages such as Base Torres and French Valley. The route includes uneven trails, ascents, descents, windy sections and the changing weather conditions typical of Patagonia. Good physical condition and previous experience in trekking or long-duration hikes are recommended.

Do I have to carry my backpack during the whole circuit?

During the transfer stretches between accommodation sectors, you'll carry your main backpack. On some days, such as the ascent to French Valley, you can leave part of your luggage in the designated area and walk with only a small daypack. We recommend travelling light and considering a backpack of approximately 40 litres, taking only what you need for the trekking days. For those who need it, the program can include luggage storage in Puerto Natales.

Should I book in advance?

Yes. This program requires confirmed accommodation reservations inside the park, plus coordination of transfers, meals and the Grey III navigation. Due to high demand and limited availability in refuges, campsites and navigations, especially in high season, booking several months in advance is recommended.

What happens if there's bad weather during the circuit?

The weather in Torres del Paine is changeable and can shift quickly. The program can normally go ahead with rain, wind or moderate cold, as long as conditions allow safe walking and safe operation of the services. In the event of severe weather, strong wind, snow, ice, low visibility, preventive trail closures, suspension of navigation or instructions from park rangers and local operators, some sections of the itinerary could be modified, delayed or suspended for safety reasons. In every case, passenger safety comes first and the instructions of park rangers, local operators and the park administration must be followed.

W Circuit with Exit via Lake Grey

5 days / 4 nights – W Circuit with exit by boat across Lake Grey

per person, from

US$ 1 846

Trekking

Accommodation
Self-Guided
Transfers
Boat Transfer
Meals

Book

Walk the Classic W Circuit in Torres del Paine and close the adventure sailing across Lake Grey, right in front of one of Patagonia's most striking glaciers.

Over 5 days and 4 nights you'll get to know the circuit's main highlights: the Base of the Towers Viewpoint, the French Valley and Grey Glacier. The route combines trekking through mountains, forests and lakes with a sail among icebergs aboard the Grey III.

Unlike other programs, this version lets you leave the Grey sector by boat, avoiding a return along the same trail and adding a scenic experience to finish the trip.

The program includes accommodation, meals and the transport listed in the itinerary, with logistics organized so you can complete the circuit self-guided.

Duration: 5 days / 4 nights
Total distance: between 75 and 80 km

Limited spaces: We recommend booking in advance to secure availability.

Physical Demand

medium high

Physically demanding activity, with 4 to 10 hours of walking per day. It includes demanding days such as Base Torres and the French Valley, with uneven terrain and changing weather conditions.

Experience

Experienced

Recommended for people with previous experience in trekking or long-duration activities. This is not a program for beginners without physical preparation.

Itinerary

Days Physical Demand

High

A highly demanding day, with a hike of 8 to 10 hours (21 km round trip). It includes long ascents and a steep final stretch over rocky terrain up to the Base Torres viewpoint. It requires very good fitness and endurance.

Duration of Activities

9 hours

Distance travelled during Activities

21 kilometers

Altitude Range

120-900 meters of height above mean sea level

Elevation

Gain: 900 meters
Loss: 900 meters

Un vehículo de Bus Sur circulando por una carretera panorámica en la región de Torres del Paine.

7:00 am - Departure from the Hotel to the Bus Terminal

After enjoying a delicious breakfast at the hotel, you will head to the bus terminal. Make sure to arrive at least 10 minutes before the bus departs, scheduled for 7:00 am.

A Bus Sur shuttle arriving at the Laguna Amarga entrance of Torres del Paine.

Transfer from the Puerto Natales Bus Terminal to the Laguna Amarga Entrance

This transport will take you toward the majestic Torres del Paine National Park, where you will be immersed in the beauty of breathtaking landscapes.

Un pequeño minibús que transporta a los excursionistas entre la Laguna Amarga y el sector de Las Torres.

Arrival at Torres del Paine National Park

You will enter through the Laguna Amarga gate, where you must register with the CONAF park rangers. Then take the "Las Torres Transport" to check in at the Las Torres Patagonia Welcome Center and, after a short 5-minute walk, you reach Torre Central. Here, make sure to check in and find your refuge or camping accommodation before starting your hike. Your adventure begins here!

Un estrecho sendero de montaña que atraviesa el bosque de lenga en el valle del Ascencio.

Experience the thrill of Torres del Paine!

You begin your hike in the beautiful Ascencio Valley, surrounded by lush forests. As you climb, you will enter a field of giant boulders that leads you to the iconic Base Torres viewpoint.

The winding dirt path of the Chileno trail climbing through the Ascencio Valley toward the granite towers.

At 900 meters above sea level, you will stand before three majestic granite towers and a dazzling glacial lake of a fascinating turquoise blue. This is where nature becomes a work of art at its finest.

The vertical granite spires of Base de las Torres standing tall against a bright Patagonian sky.

Capture these moments in photos, enjoy a box lunch and get ready for an experience that will stay in your memory as you head back along the same trail to Torre Central.

Days Physical Demand

Medium

A moderately demanding hike, taking between 4 and 5 hours (12.5 to 16 km depending on your accommodation). Trails with moderate elevation changes and uneven stretches along the shore of Lake Nordenskjöld.

Duration of Activities

4.5 hours

Distance travelled during Activities

15 kilometers

Altitude Range

50-250 meters of height above mean sea level

Elevation

Gain: 350 meters
Loss: 300 meters

A shared dormitory room at Refugio Torre Central with sturdy wooden bunk beds and warm blankets.

Preparing for the journey

Start your day with a delicious breakfast that will fill you with energy for the exciting day ahead. After breakfast, don't forget to order your box lunch, which will go with you on your route through the heart of Torres del Paine National Park.

Un grupo de excursionistas recorre el sendero panorámico entre Las Torres y Los Cuernos con el Macizo del Paine al fondo.

Trekking to Los Cuernos or Francés

Set off on an unforgettable hike deeper into the park, where you can choose to reach Refugio Los Cuernos or Domo Francés. Along the way, you will witness natural beauty at its finest: you will cross crystal-clear streams, look up at hanging glaciers descending from Almirante Nieto mountain at 2,670 meters above sea level and watch majestic condors gliding across the sky. As you move forward, you will follow the contours of the stunning Lake Nordenskjöld.

Shared bunk beds inside a cozy wooden dormitory at Refugio Los Cuernos.

End of the day

Your destination will be Refugio Los Cuernos or Domo Francés, where you can relax and enjoy a night surrounded by nature.

Days Physical Demand

High

A highly demanding day, with a hike of 6 to 7 hours (14 to 18 km). It includes a sustained climb toward the French Valley and the Británico viewpoint over uneven, rocky terrain.

Duration of Activities

6.5 hours

Distance travelled during Activities

16 kilometers

Altitude Range

50-762 meters of height above mean sea level

Elevation

Gain: 750 meters
Loss: 700 meters

Cabañas rústicas de madera y el albergue principal del Refugio Los Cuernos se encuentran escondidos bajo los enormes picos de granito.

Hike through the French Valley

Start your day early to explore the heart of Torres del Paine National Park. After breakfast, ask for your box lunch and set off on an exciting hike that will take you to the French Valley. During this adventure, you will enjoy beautiful Patagonian landscapes and explore the natural treasures of the region.

El exuberante y profundo cañón del Valle Francés está rodeado de imponentes picos y campos de hielo.

Explore the French Valley: Patagonian Wonders Along the Way

Get ready for a day of unforgettable Patagonian landscapes. After about 2 hours of walking, you will reach the point where the Francés camp and the entrance to the majestic French Valley are located. Here you can leave your backpack at the Italiano campsite, where park rangers are available to help you. From this point your climb into the French Valley begins.

A high-altitude view from the heart of the French Valley at Mirador Británico, surrounded by massive granite walls.

The trail will guide you through imposing rocks and lush forests, ending at the Francés viewpoint. Here you will be rewarded with breathtaking views of Los Cuernos, dazzling turquoise glacial lagoons and majestic hanging glaciers falling from the east face of Paine Grande mountain, with its peak at 3,050 meters above sea level. If luck is on your side, you may hear the roar of the glacier and the rush of the water, and even witness a thrilling avalanche.

El sendero panorámico que conecta el refugio Paine Grande con el camping Italiano atraviesa llanuras abiertas y bosques.

Trail for use in one direction only.

Modern mountain lodge architecture at Refugio Paine Grande under a clear sky in the Chilean Patagonia.

End your day with calm and flavor

When you arrive at Refugio Paine Grande, you will have the chance to enjoy a delicious dinner to round off your day of adventure. Here you can share your experiences with other travelers and recharge for the exciting explorations awaiting you in Torres del Paine.

Days Physical Demand

Medium

A moderately demanding hike, taking 4 to 4.5 hours (11 km). It includes uneven trails, windy sections and panoramic views toward Grey Glacier and the Southern Ice Field.

Duration of Activities

4 hours

Distance travelled during Activities

11 kilometers

Altitude Range

50-350 meters of height above mean sea level

Elevation

Gain: 400 meters
Loss: 350 meters

La ruta de senderismo entre Grey y Paine Grande ofrece vistas panorámicas del valle glaciar.

Exploring the glacier valley and the glacier viewpoint

Start the day with a hearty breakfast before setting off on an exciting adventure toward Grey Glacier. Order your box lunch and begin walking through a narrow, winding valley that will lead you to the serene Laguna Los Patos.

A breathtaking view of the Grey Glacier flowing into the lake from the Grey viewpoint.

As you walk, you will see fragments of the immense Southern Ice Fields, as well as the impressive icebergs that dot Lake Grey. The route will take you to a sometimes windy viewpoint, where you can take in stunning panoramic views. The trail then descends through a lush mountain forest until you reach the welcoming Refugio Grey. From here, a short walk of about 10 minutes will take you to the Grey Glacier viewpoint, where you will come face to face with this imposing mass of blue ice.

The warm and welcoming common area at Refugio Grey with wooden tables and local decor.

The trail then descends through a lush mountain forest until you reach the welcoming Refugio Grey. From here, a short 10-minute walk will take you to the Grey Glacier viewpoint, where you will stand before the magnificence of this colossal mass of blue ice. In the evening, treat your senses to dinner served at the refuge between 6:00 pm and 9:00 pm.

El puesto de guardia oficial de la CONAF cerca del glaciar Grey, rodeado de arbustos autóctonos.

A day with low physical demand. Depending on the sailing schedule, there is free time to explore the surroundings of Grey Glacier or take part in optional activities before returning aboard the Grey III.

Un guía a bordo del barco Grey III explica la geología y la historia del Campo de Hielo Patagónico Sur.

Enjoy Your Last Morning in Torres del Paine

If you did not visit the hanging bridges the previous afternoon, use the morning to explore the panoramic views of Grey Glacier or join excursions such as the Ice Trek or kayaking at Grey Glacier. Then you will board the Grey III sailing that will take you to the meeting point for the bus ride back to Puerto Natales. Confirm the schedules with your travel consultant, as they may vary depending on your travel date.

Always confirm with your travel consultant the departure time of the sailing you need to take and also of the bus; schedules may vary depending on your travel date.

Back at the Puerto Natales Bus Terminal

Frequently Asked Questions

The main difference is that this program ends with the Grey III Navigation across Lake Grey, one of the most striking experiences in the park. Unlike other versions of the W Circuit, this departure lets you finish the route sailing among glacial landscapes, floating ice and views of Grey Glacier.

It's a great alternative for those who want to hike the classic W Circuit while adding a special scenic experience at the end of the route.

The program includes round-trip bus tickets between Puerto Natales and Torres del Paine, shared transfer between Laguna Amarga and the Las Torres sector, accommodation in the circuit sectors, full board —breakfast, box lunch and dinner—, entrance for the W Circuit trails, the Grey III navigation, plus advice and coordination from an expert team.

Inclusions may vary depending on availability and the type of accommodation confirmed, so we always recommend reviewing the program details before booking.

Yes, previous experience in trekking or long-duration activities is recommended. No technical experience is required, but this program is not recommended for beginners without physical preparation.

To enjoy the circuit safely, it's important to be used to walking several hours, keeping a steady pace and carrying your personal belongings throughout the program.

This program is self-guided, with the main logistics organized for you: accommodation, meals, transfers, navigation and entrance for the W Circuit trails.

Although you won't walk with a guide along the entire route, it's essential to follow the indicated itinerary, respect departure times, connections and navigation schedules, stay only on authorized trails and follow the instructions of park rangers and local operators.

Yes. This program includes the Grey III Navigation, which lets you finish the route sailing across Lake Grey, with views of Grey Glacier and the glacial landscapes of the sector.

Navigation schedules may vary depending on the travel date and operating conditions, so the departure time and bus connection should always be confirmed with the executive in charge.

Reviews

Maximilian

Jan 20, 2026

"Complete package with food and accommodations. Negative: Difficulty in handover of travel kit before the journey."

Helen

Nov 28, 2025

"Completing the W trek and Hotel Lago Grey were highlights. Negative: Bus transfer timing from Hotel Grey was very late and inconvenient."

Included

Round Trip Bus Tickets Puerto Natales – Torres del Paine
Round trip in regular shared service without a guide.
Shared transfer between Laguna Armaga and Sector Las Torres
1 night accommodation in Central Sector
Camping includes: tent and mountain sleeping bag and insulating mat. Shelter includes: armed bed or single bed (with sleeping bag).
1 night in French Sector or Cuernos
(Depending on availability) Camping includes: tent and mountain sleeping bag and insulating mat. Shelter includes: armed bed or single bed (with sleeping bag).
1 night in Sector Paine Grande
Camping includes: tent and mountain sleeping bag and insulating mat. Shelter includes: armed bed or single bed (with sleeping bag).
1 night in Sector Grey
Camping includes: tent and mountain sleeping bag and insulating mat. Shelter includes: armed bed or single bed (with sleeping bag).
Boat Trip
Ticket for W circuit trails
• Typical duration: 4 to 5 days. • Type of visit: Multi-day trek through the park's main valleys. • Areas included: Base Torres, Valle del Francés, Paine Grande, Grey Glacier. • Permitted activities: Long-distance trekking and overnight stays in refuges or campsites. • Key requirement: Confirmed accommodation reservations within the park. • Recommended profile: Trekkers with intermediate experience and prior planning.
Full board (breakfast, box lunch, and dinner)
Expert advice and coordination
Personalized guidance and coordination of your experience via phone, email, webchat, WhatsApp, and scheduled video calls.
Booking Fee – Reservation Management
Included in the final price. This fee covers the administrative expenses associated with managing and confirming the reservation, processing payments, and coordinating the service with local operators.

General Conditions

Restrictions and recommendations

This program is not recommended for children under 10 years old.
Passengers over 70 must present a medical certificate confirming a physical condition compatible with the program's activities, ensuring a pleasant experience for everyone.
Passengers must be able to carry their personal belongings throughout the program.
We recommend using 40-liter backpacks.
We offer luggage storage in Puerto Natales for those who wish to leave their bags behind.

Weather and Safety

The navigation is subject to weather conditions and the operating conditions of the Grey III.
All excursions are subject to weather conditions.

Pricing

Per Person	Price for Chileans and Residents	Price for non-resident Foreigners
Camping en Single	CL$ 1 136 000	US$ 1 818
Camping en Doble	CL$ 963 000	US$ 1 485
Refugio	CL$ 1 070 000	US$ 1 746
Camping en Single	CL$ 1 403 000	US$ 2 088
Camping en Doble	CL$ 1 101 000	US$ 1 639
Refugio	CL$ 1 178 000	US$ 2 073
Camping en Single	CL$ 1 616 000	US$ 2 416
Camping en Doble	CL$ 1 240 000	US$ 1 846
Refugio	CL$ 1 299 000	US$ 2 179

Commercial Conditions

Cancellation Policies

Cancellations with 91 days or more before the service date: 90% refund.
Cancellations between 90 and 71 days before the service date: 80% refund.
Cancellations with 70 days or less before the service date are not eligible for a refund.

Other Conditions

For groups of more than 15 people, special conditions may apply regarding deposit amounts, cancellation deadlines and refund percentages. These conditions will be communicated beforehand at the time of booking and defined case by case according to the group's characteristics.

Our apply on everything not mentioned before.

Last updated: march 15th 2026

This document is a translation of the original Spanish version. In the event of any conflict or discrepancy between the two, the Spanish version shall prevail.

Great Chile SpA – Great Chile

These terms and conditions regulate the purchase of tourism services offered by Great Chile SpA (hereinafter “Great Chile”), through its digital platforms, websites torresdelpaine.com, sanpedroatacama.com, uyuni.cl, and other websites, sales channels, or associated sales representatives.

By making a reservation or purchasing tourism services, the client declares that they have read, understood, and fully accepted these terms and conditions.

1. General Conditions

All prices published by Great Chile are subject to change without prior notice until the reservation is confirmed and paid.
The prices published by Great Chile correspond to the final value of the service and include applicable taxes and administrative costs associated with the booking management (booking fee), unless expressly stated otherwise.
Tourism programs include only the services expressly indicated in the description of each product.
It is the passenger’s responsibility to evaluate their health condition and physical fitness before booking, ensuring it is compatible with the level of difficulty of the excursion or activity.
Many activities take place in high-altitude areas or locations with particular geographic conditions; therefore, consulting a health professional beforehand is recommended if there are any doubts.
Great Chile is not responsible for accidents resulting from imprudence, negligence, or failure to follow safety instructions by the passenger.
Likewise, the company is not responsible for theft, loss, or damage to personal belongings during transfers, excursions, or tourism programs.

2. Customer Responsibility

The customer or passenger is responsible for:

Providing accurate and complete personal information for all passengers when making the reservation.
Informing relevant medical conditions that could affect participation in an activity.
Complying with schedules, meeting points, and safety instructions provided by guides or service providers.
Possessing valid travel documentation, including passport, visas, or other immigration requirements when applicable.

Great Chile will not be responsible for unused services due to delays, lack of documentation, or failure to comply with schedules by the passenger.

Likewise, Great Chile will not be responsible when delays in the provision of a service — for any reason, including weather conditions, operational issues, or force majeure — affect the performance of other services or reservations contracted by the passenger.

Great Chile will not be responsible for additional expenses, loss of services, travel modifications, or interruptions caused by circumstances beyond its control, such as adverse weather conditions, natural events, delays or cancellations of air, sea, or land transport, strikes, social unrest, decisions of authorities, operational failures of third parties, or other force majeure events.

Furthermore, Great Chile is not responsible for costs incurred by the passenger if, due to personal reasons, medical issues, accidents, or any other circumstance unrelated to the company, the passenger must abandon the program before completion or requires assistance, rescue, or evacuation during the trip.

For such situations, Great Chile strongly recommends purchasing travel insurance that covers cancellations, trip interruption, medical expenses, evacuation, repatriation, and other contingencies related to tourism activities.

3. Reservations and Confirmation

Reservations made through the website or digital channels are subject to confirmation once payment has been received.
Reservations that are not fully paid at the end of the purchase process may be automatically cancelled by the system without manual intervention.
If a new reservation is made later, prices may vary compared to the initial quotation.
The reservation confirmation sent by Great Chile constitutes the official proof of the contracted service and will be considered valid evidence in the event of reviews, payment disputes, or verification by financial institutions.

4. Reservation Modifications

Once the reservation is confirmed, it is not possible to modify passenger information for online purchases.
Pre-established programs do not allow route changes, name changes, or refunds unless expressly authorized by the final service provider.
In exceptional cases where date or schedule changes are authorized, penalties or additional charges may apply according to the policies of the tourism provider.

All modification requests must be submitted in writing to:

reservas@greatchile.com

5. Cancellations

Cancellations of tourism services will be subject to:

The cancellation policies defined by the final operator or service provider, which are published on the product description page.
Administrative and banking fees associated with processing the reservation.

Cancellation requests must be made before the start date of the service. Otherwise, the service will be considered used and will lose its validity.

The client acknowledges and accepts that refund determinations will be defined by the final tourism service provider according to their operational and cancellation policies.

6. Booking Fee – Reservation Management

The booking fee corresponds to administrative costs associated with the management and confirmation of the reservation, including but not limited to:

payment processing
availability verification
reservation management
coordination of services with operators or local providers

This charge forms part of the total service price and corresponds to administrative costs incurred in the reservation process.

Unless expressly stated otherwise, the booking fee is non-refundable.

7. Refund Policy

If a refund authorized by the service provider applies:

Great Chile will apply administrative and banking fees associated with payment processing and refund management.
These charges correspond to:
- 5% of the total service value for cancellations due to weather conditions or force majeure, corresponding to the booking fee associated with the reservation management.
- 10% of the total service value for cancellation requests made by the client within the allowed cancellation period.

Refund Conditions

• Refunds will be issued through the same payment method used for the original purchase whenever possible.
• If this payment method is not available, additional costs associated with the alternative refund method must be assumed by the client.
• In such cases, the refund amount may be affected by additional processing costs, which will be communicated to the client beforehand.

Processing Time

The estimated time to process authorized refunds is up to 30 business days.

8. No Show

If the passenger does not appear at the scheduled time or meeting point, the service will be considered No Show, and there will be no right to refund or rescheduling.

9. Operational Changes

Great Chile and its providers reserve the right to:

modify departure times
change the order of activities
substitute services with others of equal or higher category when possible

when necessary for operational, weather, safety, or availability reasons.

10. Weather and Natural Conditions

Excursions and tourism programs may be affected by weather conditions, natural events, or decisions by local authorities.

In the event of cancellations due to safety reasons or force majeure, the activity may be:

rescheduled, or
replaced with an equivalent service, subject to availability.

The client acknowledges that many destinations offered by Great Chile are remote natural areas where weather, operational, or safety conditions may change unexpectedly. In such cases, itineraries may be modified by operators to ensure passenger safety without generating additional compensation.

Great Chile is also not responsible for the total or partial loss of contracted services when this results from delays, cancellations, or changes in flights, buses, boats, or other transportation used by the passenger to reach the destination or service starting point.

11. Force Majeure

Great Chile shall not be responsible for cancellations, modifications, or interruptions resulting from force majeure events such as:

extreme weather conditions
natural disasters
strikes
social conflicts
closures of parks or protected areas
decisions by local or governmental authorities
pandemics or health emergencies

12. Payment Methods

Great Chile accepts the following payment methods:

bank transfers within Chile
national and international credit cards
national and international debit cards
national and international prepaid cards
payments via PIX processed through virtual payment platforms (Virtual POS)
payments in US dollars (USD) processed through the Stripe payment platform

In the case of international payments processed through Stripe, the charge may be processed through NG Mundo Group, which acts as a payment processor or intermediary for international transactions associated with Great Chile.

Depending on the payment method used, the charge on the customer’s statement may appear under the name Great Chile, NG Mundo Group, or the corresponding payment platform.

For international payments, the final amount charged may vary slightly due to bank fees, currency conversions, or exchange rate variations applied by the card-issuing bank.

13. Payment Disputes and Chargebacks

By making a reservation or purchase with Great Chile, the client expressly authorizes the charge corresponding to the contracted service through the selected payment method.

If the client files a dispute or chargeback with their bank or card issuer, Great Chile reserves the right to:

present the reservation confirmation, payment receipts, communications with the client, and acceptance of these terms and conditions as supporting documentation
provide additional evidence of the contracted service, including the participation of NG Mundo Group as the payment processor
suspend or cancel future services associated with the client until the dispute process is resolved
take legal action in the event of unjustified chargebacks

The client agrees to contact Great Chile first to resolve any issues related to the reservation before initiating a dispute with their financial institution.

14. Travel Insurance

Great Chile strongly recommends that all passengers purchase international travel insurance covering:

trip cancellations
transport delays or interruptions
medical expenses
baggage loss
contingencies related to tourism activities

The purchase of this insurance is the sole responsibility of the passenger.

15. Jurisdiction and Applicable Law

These terms and conditions are governed by the laws of the Republic of Chile.

Any dispute arising from services contracted with Great Chile shall be subject to the jurisdiction of the courts of Santiago, Chile, with the parties waiving any other jurisdiction.

16. Company Information

Company Name: Great Chile SpA
Tax ID (RUT): 76.978.647-3

Address:
Av. San José María Escrivá de Balaguer 13,105
Office 717
Lo Barnechea
Santiago – Chile

Request with GreatChile

W Circuit with Exit via Lake Grey

4.3/5 (3 reviews)

per person, from

US$ 1 846

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Please pick a date in the calendar to see prices. Dates with a blue border have prices available; dates with a green border can also be paid online directly.

If you’d like, you can send us a request, and we will provide you with a personalized quote or help you find an alternative.

Message

During the booking process we will request the following data per traveler: Full Name, Gender, Birth Date, Nationality, Passport Number, Phone Number, Allergies.

Last updated: May 14, 2026

At GreatChile we value the privacy of those who visit our sites and use our services. This policy explains what personal data we collect, the purposes for which we process it, who we share it with, and what rights you have over it. It is written in accordance with Chilean law (Law No. 19.628 on the Protection of Private Life and its amendments) and applies criteria aligned with the European Union General Data Protection Regulation (GDPR) for visitors from European jurisdictions.

1. Identity of the data controller

Legal name: Great Chile SPA
Tax ID (RUT): 76.978.647-3
Business address: Av. San José María Escrivá de Balaguer 13.105, Oficina 717, Lo Barnechea, Santiago, Chile
Operated websites: greatchile.com, greatpatagonia.com, torresdelpaine.com, sanpedroatacama.com, valparaiso.com, aysen.com, rutahistorica.cl, salaruyuni.cl, and associated subdomains.
Privacy contact email: privacidad@greatchile.com
Phone: +56 223 347 802

2. What data we collect and for what purpose

2.1 Data you provide to us

Source	Typical data	Purpose
Inquiry and booking forms (quote, contact, booking)	First name, last name, country of residence, email, phone/WhatsApp, travel dates, number of passengers, ages where applicable, customer notes, flight number and schedule where applicable	Attend to your inquiry, prepare the quote, coordinate the service with the corresponding providers, and confirm the booking.
Passenger data (full form prior to payment)	Full name of each passenger, ID / passport numbers, dates of birth, nationality	Issue named vouchers, comply with provider requirements (lodging, airlines, national parks), comply with Chilean tax obligations.
Payment data	Credit/debit card details or payment instrument data (bank transfer, PIX, etc.), depending on the chosen method	Process the booking payment. Payment-method data is processed directly by the providers listed in §4.2 (Stripe, Transbank, Virtualpos, Global66) and is not stored on our servers.
Communications with our chat (Freshchat)	Messages you send through the chat widget	Attend to online inquiries.
Reviews and ratings	Name (or pseudonym), rating, and comment	Publication of reviews on the corresponding pages, with your authorisation at the time of submission.

2.2 Data collected automatically

Technical browsing data: IP address, browser identifier (user-agent), preferred language, referring site, pages visited, date and time of visits. Collected through the server and, when you give consent, through cookies.
Internal analytics data: when you give your analytics consent, we record aggregated metrics of your visit in our database (sessions, pages viewed, referrer, language, time on site). This data is independent of Google Analytics (see §4.2) and stays exclusively under our control, on our own infrastructure.
Cookies and similar technologies: see §6 for details. The current list of cookies and their purpose is shown in our consent-management banner, where you can adjust your preferences at any time.

2.3 Data we do NOT request

We do not request special categories of data (racial or ethnic origin, political opinions, religious beliefs, health data, sexual life, biometric data). If on your own initiative you include health information relevant to your trip (for example, dietary restrictions or medical requirements) in the notes field, we process it exclusively to coordinate your service and for the time strictly necessary.

2.4 Technical data we do NOT store

By design of our system, we do not store the IP address or browser identifier (user-agent) in form-submission records. This data may be logged temporarily in the server logs (see §7) but is not associated with your submission.

3. Legal basis for processing

The processing activities described in this policy rely on the following legal grounds:

Performance of a contract or pre-contractual measures (GDPR art. 6.1.b / Law 19.628 art. 4): handling your inquiry, preparing the quote, managing the booking, and providing the travel service you request.
Consent (GDPR art. 6.1.a / Law 19.628 art. 4): express acceptance of this policy when submitting a form, and granular consent for non-essential cookies through our consent-management banner.
Legal obligation (GDPR art. 6.1.c / Law 19.628 art. 4 final paragraph): retention of tax and accounting records as required by Chilean law.
Legitimate interest (GDPR art. 6.1.f): site security, fraud prevention, operational improvements based on aggregated, non-identifiable data.

4. Who we share your data with

We share personal data only with third parties strictly necessary to provide the service you request, and under agreements that bind them to process the data solely for that purpose.

4.1 Tourism service providers

We share your data with providers only in two situations, and only the strictly necessary data in each case:

(a) To perform the contracted service. When we confirm a booking, we transfer the strictly necessary data — and only the strictly necessary data — to the operators and providers that appear in your itinerary: hotels, tour operators, ground and air transport companies, national parks, and other tourism providers. This transfer is essential to materialise the booking. Each provider uses the data exclusively to deliver the contracted service.
(b) To respond to a message directed at a provider. Some of our forms are designed for the visitor to inquire directly with a specific provider (for example, an inquiry directed at a hotel). In those cases, your message and your contact data are forwarded to that provider so they can reply. We retain a technical copy of the submission for one month (see §7).

4.2 External processors

Provider	Function	Shared data	Main location
Stripe, Inc.	Card payment processing in international currencies (mainly USD). Because Stripe does not operate directly in Chile, the merchant account that receives these payments is operated by NG Mundo Group (see next row)	Order ID, amount. Card data is processed directly within Stripe’s environment (PCI-DSS) and is not stored on our servers	United States
NG Mundo Group	US-based payment intermediary, commercially affiliated with Great Chile SPA. Operates the Stripe merchant account that receives our customers’ card payments and transfers them to Great Chile SPA via international bank transfer	Cardholder name, billing address (when Stripe captures it), amount, order ID	United States (Miami, Florida)
Transbank S.A. (Webpay)	Card payment processing in Chilean pesos (CLP)	Order ID, amount. Card data is processed directly within Transbank’s environment and is not stored on our servers	Chile
Virtualpos SpA	PIX payment processing for customers in Brazil	Order ID, amount, and data required by the PIX flow (cardholder name, CPF where applicable)	Chile
Global 81 SpA (Global66)	Reception of international bank transfers in local currencies	Order ID, amount, source-account and account-holder data	Chile
Freshworks Inc. (Freshdesk, Freshchat)	Support ticketing system and unified messaging. Freshchat consolidates in a single inbox the conversations from the site chat and from the external channels WhatsApp Business, Instagram Direct, and Facebook Messenger (the latter provided by Meta Platforms, Inc. — see next row)	Name, email, content of the inquiry or conversation	United States / India
Meta Platforms, Inc. (WhatsApp Business, Instagram Direct, Facebook Messenger)	Channels for receiving messages that the customer sends through Meta’s networks. Conversations are automatically routed to our Freshchat inbox. Use is strictly reactive and transactional: we reply to customer-initiated messages and do not use these channels for marketing campaigns	Profile identifier on each network, message content, phone number where applicable (WhatsApp)	United States
Google LLC — Analytics 4 + Tag Manager	Aggregated site-usage metrics	Technical identifiers, navigation events — only when you give analytics consent	United States
Google LLC — Ads (conversions)	Measurement of advertising-campaign effectiveness	Conversion identifiers, objective event — only when you give marketing consent; blocked by our consent-management system until then	United States
Google LLC — reCAPTCHA	Protection against automated abuse on forms	Technical browser identifiers, behaviour during interaction with the form	United States
Google LLC — Workspace (Gmail / Vault)	Sending and receiving email communications between GreatChile and our customers and providers	Email content and metadata	United States / European Union
Meta Platforms, Inc. (Pixel, via Google Tag Manager)	Measurement of advertising campaigns on Meta	Conversion-event identifiers — only when you give marketing consent; blocked by our consent-management system until then	United States
Calendly, LLC	Scheduling of appointments with advisors	Name, email, selected time	United States
Trustindex Kft.	Aggregated display of reviews	Reading of identifiers from review platforms	European Union (Hungary)
Cloudflare, Inc.	Distribution network and protection against abuse for the integrated external services (Freshchat, Calendly, etc. operate behind Cloudflare)	Technical browser data, IP	United States
Defiant, Inc. (Wordfence)	Protection and firewall system for our sites. Analyses incoming traffic, blocks IP addresses associated with attacks, and maintains local lists updated through a global threat feed. To feed that feed, it may transmit technical information about traffic identified as malicious (including IPs and attack patterns) to its headquarters	Visitor IP addresses and technical traffic data, mainly when suspicious activity is identified	United States
Siete PM SpA (RUT 76.701.118-0)	Managed hosting: technical administration of the servers and operational maintenance of the site. Maintains two backup layers (see §7): a daily copy overwritten in each cycle, and a small set of older point-in-time backups (up to 24 months), kept as contingency against security incidents detected after the fact.	Technical server access; under normal operating conditions they do not consult the contents of the database	Chile
DigitalOcean, LLC	Cloud infrastructure provider: physical hosting of the servers that run the site and store the database	Technical access to the underlying infrastructure. Servers operate in the SFO3 region (San Francisco, United States)	United States

Google Ads and Meta Pixel advertising identifiers are loaded via Google Tag Manager, but the corresponding tags do not fire until the visitor grants explicit marketing consent through our consent-management banner. Without that consent, no advertising events are sent to these platforms.

4.3 Authorities

When there is a binding judicial or legal requirement (tax, law-enforcement, or judicial authority), we will share the data strictly required.

5. International transfers

Several of the processors listed in §4.2 have their headquarters outside Chile (mainly the United States and the European Union). In such cases:

The companies mentioned have published data-protection policies and adhere to frameworks such as the EU-US Data Privacy Framework where applicable.
These providers process the data as data processors, exclusively for the agreed purpose.

If you need specific information about the safeguards applied, you can request it via the email indicated in §1.

6. Cookies and similar technologies

We use cookies and similar technologies so the site works, to remember your preferences, to measure its use, and — when you accept — to personalise advertising content. Cookies are grouped into the following categories:

Functional (always active): session, language, currency, cart contents, consent preferences. Without these, the site cannot function correctly.
Analytics: site-usage measurement via Google Analytics (external service) and via our internal analytics tool (data stored locally in our database), both only with your consent.
Marketing/Advertising: Google Ads (conversions), Meta Pixel (when active), only with consent.
Embedded third-party cookies: Freshchat, Calendly, YouTube, and reCAPTCHA may set their own cookies when you interact with their widgets or iframes. Their privacy policies additionally apply when you do so.

The detail per individual cookie (name, purpose, duration, origin) is available in the consent-management banner, where you can also change your preferences or withdraw your consent at any time.

The banner’s behaviour adapts automatically to your jurisdiction of residence, according to applicable local regulation:

Visitors from the European Union, United Kingdom, Brazil, or South Africa: prior-consent model (opt-in). Non-essential cookies remain inactive until you accept them explicitly.
Visitors from the United States, Canada, or Australia: notice-with-opt-out model. Some cookies may activate on first access; you can disable them at any time and, where applicable, exercise specific rights (for example, Do Not Sell or Share My Personal Information for California residents under the CCPA/CPRA) directly from the banner.

In all cases, the banner displays the cookie notice specific to your jurisdiction and lets you consult and modify preferences at any time.

7. How long we retain your data

Data type	Retention period
Submissions to provider-direct contact forms (the inquiry is forwarded to the provider and we keep a technical copy)	1 month from submission. Identifying data (name, email, phone, subject, message) is deleted; the technical trace copy is anonymised for aggregate analysis.
Submissions to inquiry / quote forms that did not result in a booking	1 month from submission (same procedure as the previous point).
Submissions to the passenger-data form during the booking process	1 month from submission; these records are deleted in full (not just anonymised), since the canonical copy of the passenger data is linked to the corresponding order.
Orders and bookings — customer billing data (name, email, phone, RUT/document)	90 days from the trip check-in date. After that period, the order’s billing fields (first name, last name, email, phone, document number) are deleted. The order is retained as a commercial record.
Orders and bookings — administrative notes	Order notes related to payment are retained for accounting reasons; other notes are deleted 90 days after check-in.
Tax documents (boletas, invoices, credit and debit notes)	Minimum 6 years under article 17 of the Chilean Tax Code. In practice, tax documents actually issued are retained indefinitely as an accounting backup. Draft tax documents that never reach the SII (cancelled, corrected, or abandoned) are purged at month-end close. For boletas mainly the customer name is retained; for invoices the full data of the receiving company is retained (legal name, RUT, business line, address, contact).
Support tickets (Freshdesk)	18 months from the last interaction on the ticket; then deleted or anonymised according to the provider’s configuration.
Chat communications (Freshchat)	12 months from the visitor’s last interaction; then deleted according to the provider’s configuration.
Emails sent from our Google Workspace mailboxes (confirmations, replies to inquiries, coordination with providers)	Up to 24 months from sending; older emails are deleted in periodic reviews. Copies kept by the recipient in their own email are outside our control. We do not maintain a duplicate local log on our website. (Pending confirmation: if Google Workspace Vault is enabled, this period will be reduced to 18 months with automatic enforcement.)
Internal user accounts (operators)	While the user is active, and for the legal periods applicable after termination.
Published reviews	Indefinite while they remain published; may be withdrawn at the author’s request.
Technical browsing data (server logs)	12 months.
Internal analytics data (sessions, pages viewed, referrer, language, time on site)	24 months in the active database. After that period, the tool generates an aggregated backup file stored on the server; the specific retention policy for this file is defined in our internal operational procedures.
System backup	We maintain two layers of system backups. (a) Daily copy of the full system, overwritten in each cycle: when we delete personal data according to the retention periods above, its trace in this copy disappears within a maximum of 24 hours. (b) Older point-in-time backups (up to 24 months retention), kept as contingency against security incidents detected after the fact — for example, intrusions that compromise system integrity and require restoring a verified prior point. These backups are not used in normal operation; if after a restore personal data reappears that should already have been deleted, the corresponding deletion procedure is applied again.
Cookies	According to the duration indicated for each cookie in the consent banner.

After the applicable period expires, personal data is irreversibly deleted or anonymised. Deletion processes run automatically via daily scheduled tasks.

8. How we protect your data

We apply reasonable technical and organisational measures proportionate to the risk:

Encryption in transit via HTTPS/TLS on all sites.
Processing of payment methods through specialised providers (Stripe, Transbank, Virtualpos, Global66) in their respective secure environments — we do not store full card numbers or banking credentials on our servers.
Access control to internal tools (Freshdesk, admin panel) by user and minimum necessary permissions.
Protection against automated abuse via reCAPTCHA.
Backups and regular infrastructure auditing.

No system is 100% secure. If we detect a breach affecting your personal data, we will notify you within the timeframes and through the channels required by applicable law.

9. Your rights

As a personal data subject you have the right to:

Access the data we process about you.
Rectify inaccurate or out-of-date data.
Delete (“right to be forgotten”) data whose processing is no longer necessary, subject to the legal retention obligations indicated in §7.
Object to processing and withdraw consent at any time, without affecting the lawfulness of prior processing.
Request portability of your data in a structured, machine-readable format.
Lodge complaints with the competent authority. In Chile, the Council for Transparency and the ordinary courts currently handle these claims; with the entry into force of the new personal data protection law, the Personal Data Protection Agency will be the responsible body.
Additional rights under your jurisdiction. If your local law grants you rights beyond those listed above — for example, California residents under the CCPA/CPRA (right to know, right to delete, right to correct, right not to sell or share personal information), or specific rights under Brazil’s LGPD, Canada’s PIPEDA, South Africa’s POPIA, among others — you may exercise them by contacting us at the email indicated in §14. We will handle each request applying the standard most favourable to the data subject.

To exercise any of these rights, write to us at the email indicated in §1. We will reply within a maximum of 30 calendar days from receipt of the request. We may require additional information to verify your identity before processing the request.

10. Automated decisions and profiling

We do not take decisions that produce legal effects on you based solely on automated processing. Nor do we carry out profiling beyond the typical segmentation of aggregated advertising campaigns (when you accept marketing cookies).

11. Minors

Our services are aimed at persons over 18 years of age. When a trip includes underage passengers, their personal data is provided by their parents or responsible guardians, who guarantee that they have obtained the corresponding consent.

We do not deliberately request or collect personal data from minors under 14 years of age without the express consent of their parents or legal representatives. If you believe a minor has provided us with data without such authorisation, contact us so we can delete it.

12. Changes to this policy

We may update this policy to reflect changes in our practices, in the technology used, or in applicable law. The date indicated at the beginning reflects the current version. If the change is substantial, we will notify you through the channels we usually use.

13. Binding language of this policy

This policy may be available in other languages (English, Portuguese) to make it easier to read for visitors who do not speak Spanish. The Spanish version is the only one that is legally binding. In the event of any discrepancy between the versions, the Spanish text prevails.

14. Contact

For any inquiry, exercise of rights, or complaint regarding the processing of your personal data:

Phone: +56 223 347 802

Email: privacidad@greatchile.com

Postal address: Av. San José María Escrivá de Balaguer 13.105, Oficina 717, Lo Barnechea, Santiago, Chile

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Questions? Contact GreatChile

Office Hours

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Telephone

+56 223 347 802

+56223347802

E-Mail

reservas@greatchile.com

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