Tour from Puerto Natales, exploring the Milodon Cave and the main attractions of Torres del Paine.

Visit during the day the Torres del Paine National Park and the Milodon Cave being picked up from your hotel or lodging in Puerto Natales (Urban radio).

Physical Demand

low

Suitable for all visitors. Mostly panoramic or vehicle-based tours with minimal walking.

Schedule

Pick-Up in your accommodation in Puerto Natales

We leave from Puerto Natales to go to Villa Cerro Castillo, capital of the Torres del Payne commune, 59 kilometers north. The journey to this point is approximately 45 minutes, an ideal time to talk and interpret the diversity of landscapes with abundant presence of Magellanic forest, valleys of glacial origin, mountain ranges and lakes along the road. If the weather allows it, we will be able to spot the presence of condors in one of the many nesting areas along the route.

The itinerary continues towards the Sarmiento Lake viewpoint, the first photographic stop with a view of the Paine Mountain Range, from here and with good weather conditions, it will be possible to have a first panoramic view of the entire Torres del Paine mountain range, the extension to the south of the Andes Mountains and the imposing Sarmiento Lake.

After this break we will head towards a site of great relevance, one of the most impressive views in front of the granite towers. The place described above corresponds to the viewpoint of Laguna Amarga, a favorite habitat for flamingos who frequently find ideal conditions for feeding on this site.

The route continues towards the main access of the Torres del Paine National Park where we will register our access tickets to continue with the itinerary.

The next viewpoints to visit will be Nordenskjöld Lake

Weber Bridge

Salto Grande Viewpoint

Pehoé Viewpoint

Paine River

Grey Lake

At this last point we will have time to have lunch (service not included in the rate) and to walk around if the weather conditions allow it.

We return to the vehicle to continue the tour leaving the Torres del Paine National Park through the southern section.

On the way back to Puerto Natales along route Y-290, you can admire the mountains of the western area, Lake Toro, and—weather permitting—a view of the Grey Glacier.

After 1 hour of travel, we will reach the culminating point of the day, we will visit the Cueva del Milodón Natural Monument. This protected area is the second most visited after the Torres del Paine National Park in the Magallanes region. Our guide will provide all the information associated with this site of great historical relevance due to the constant archaeological and paleontological investigations that have been carried out there.

At the end of the visit we began the return to Puerto Natales ending the day with the satisfaction of having obtained a unique experience in this corner of the world.

Included

Transfers from/to Accommodation in Puerto Natales
Available for the urban area of Puerto Natales.
Bilingual Guide spanish/english
During excursions and departures mentioned in the itinerary
Expert advice and coordination
Personalized guidance and coordination of your experience via phone, email, webchat, WhatsApp, and scheduled video calls.
Booking Fee – Reservation Management
Administrative costs associated with managing and confirming your reservation, including payment processing and coordinating services with local operators.

Not Included

General Entrance Fee Milodon Cave Natural Monument
Information, Prices and forehand booking at https://pasesparques.cl or https://torresdelpaine.com/en/tourist-attraction/milodon-cave/ .
Entrance fee for a day to Torres del Paine National Park
• Duration: 1 day.• Type of visit: Scenic tour by vehicle on designated roads.• Permitted activities: Stops at viewpoints, short, unrestricted walks.• Activities NOT permitted: Long treks, controlled trails such as Base Torres.• Overnight stays: Not permitted within the park.• Recommended profile: Passengers on full-day tours, families, seniors, travelers not interested in trekking.
Lunch

Additional fees to be paid locally

per person, from

CL$ 14 400

Tickets and entrance fees payable at the destination are a direct contribution to the conservation of ecosystems and infrastructure, and support culture and the local community.

General Conditions

Operation October to April

Departure: 7:00 hrs. Return: 19:00 hrs.
No minimum number of passengers
Maximum groups of 18 people per vehicle / guide

Operation May to September

Departure: 08:00 hrs. return: 17:30 hrs.
Minimum of passengers: 2
Maximum groups of 12 people per vehicle / guide

Observations

The schedules may vary according to the climatic and physical conditions of the passengers
Children under 5 years pay 50% of the value.
Pick up in hotels starts at 7:00 hrs. (October to April) and 8:00 hrs (May to September) and can be extended for approximately 45 minutes depending on the location of the hotel and number of passengers.
Difficulty of the Activity: Low
VAT value included
Book with a minimum of 72 hours in advance.
Modifications and/or cancellations 72 hours before the service. Late cancellations do not allow refund.
Excursion subject to schedule modification or cancellation due to weather conditions and safety for passengers.

Pricing

Per Person	Price
Without lunch	CL$ 65 000
With Lunch at Hotel Lago Grey	CL$ 105 000

Commercial Conditions

Cancellation Policies

Cancellations with 10 days or more before arrival: 90% refund.
Cancellations with 9 days or less before arrival are not eligible for a refund.

Other Conditions

Value VAT included
Reserve a minimum of 72 hours in advance.
Modifications and/cancellations 72 hours before the service.
Late cancellations do not allow refunds.
Excursion subject to modification of schedule or cancellation due to weather conditions and safety for passengers.
Children under 5 years old pay 50% of the value.

Our apply on everything not mentioned before.

Last updated:

This document is a translation of the original Spanish version. In the event of any conflict or discrepancy between the two, the Spanish version shall prevail.

Great Chile SpA – Great Chile

These terms and conditions regulate the purchase of tourism services offered by Great Chile SpA (hereinafter “Great Chile”), through its digital platforms, websites torresdelpaine.com, sanpedroatacama.com, uyuni.cl, and other websites, sales channels, or associated sales representatives.

By making a reservation or purchasing tourism services, the client declares that they have read, understood, and fully accepted these terms and conditions.

1. General Conditions

All prices published by Great Chile are subject to change without prior notice until the reservation is confirmed and paid.
The prices published by Great Chile correspond to the final value of the service and include applicable taxes and administrative costs associated with the booking management (booking fee), unless expressly stated otherwise.
Tourism programs include only the services expressly indicated in the description of each product.
It is the passenger’s responsibility to evaluate their health condition and physical fitness before booking, ensuring it is compatible with the level of difficulty of the excursion or activity.
Many activities take place in high-altitude areas or locations with particular geographic conditions; therefore, consulting a health professional beforehand is recommended if there are any doubts.
Great Chile is not responsible for accidents resulting from imprudence, negligence, or failure to follow safety instructions by the passenger.
Likewise, the company is not responsible for theft, loss, or damage to personal belongings during transfers, excursions, or tourism programs.

2. Customer Responsibility

The customer or passenger is responsible for:

Providing accurate and complete personal information for all passengers when making the reservation.
Informing relevant medical conditions that could affect participation in an activity.
Complying with schedules, meeting points, and safety instructions provided by guides or service providers.
Possessing valid travel documentation, including passport, visas, or other immigration requirements when applicable.

Great Chile will not be responsible for unused services due to delays, lack of documentation, or failure to comply with schedules by the passenger.

Likewise, Great Chile will not be responsible when delays in the provision of a service — for any reason, including weather conditions, operational issues, or force majeure — affect the performance of other services or reservations contracted by the passenger.

Great Chile will not be responsible for additional expenses, loss of services, travel modifications, or interruptions caused by circumstances beyond its control, such as adverse weather conditions, natural events, delays or cancellations of air, sea, or land transport, strikes, social unrest, decisions of authorities, operational failures of third parties, or other force majeure events.

Furthermore, Great Chile is not responsible for costs incurred by the passenger if, due to personal reasons, medical issues, accidents, or any other circumstance unrelated to the company, the passenger must abandon the program before completion or requires assistance, rescue, or evacuation during the trip.

For such situations, Great Chile strongly recommends purchasing travel insurance that covers cancellations, trip interruption, medical expenses, evacuation, repatriation, and other contingencies related to tourism activities.

3. Reservations and Confirmation

Reservations made through the website or digital channels are subject to confirmation once payment has been received.
Reservations that are not fully paid at the end of the purchase process may be automatically cancelled by the system without manual intervention.
If a new reservation is made later, prices may vary compared to the initial quotation.
The reservation confirmation sent by Great Chile constitutes the official proof of the contracted service and will be considered valid evidence in the event of reviews, payment disputes, or verification by financial institutions.

4. Reservation Modifications

Once the reservation is confirmed, it is not possible to modify passenger information for online purchases.
Pre-established programs do not allow route changes, name changes, or refunds unless expressly authorized by the final service provider.
In exceptional cases where date or schedule changes are authorized, penalties or additional charges may apply according to the policies of the tourism provider.

All modification requests must be submitted in writing to:

reservas@greatchile.com

5. Cancellations

Cancellations of tourism services will be subject to:

The cancellation policies defined by the final operator or service provider, which are published on the product description page.
Administrative and banking fees associated with processing the reservation.

Cancellation requests must be made before the start date of the service. Otherwise, the service will be considered used and will lose its validity.

The client acknowledges and accepts that refund determinations will be defined by the final tourism service provider according to their operational and cancellation policies.

6. Booking Fee – Reservation Management

The booking fee corresponds to administrative costs associated with the management and confirmation of the reservation, including but not limited to:

payment processing
availability verification
reservation management
coordination of services with operators or local providers

This charge forms part of the total service price and corresponds to administrative costs incurred in the reservation process.

Unless expressly stated otherwise, the booking fee is non-refundable.

7. Refund Policy

If a refund authorized by the service provider applies:

Great Chile will apply administrative and banking fees associated with payment processing and refund management.
These charges correspond to:
- 5% of the total service value for cancellations due to weather conditions or force majeure, corresponding to the booking fee associated with the reservation management.
- 10% of the total service value for cancellation requests made by the client within the allowed cancellation period.

Refund Conditions

• Refunds will be issued through the same payment method used for the original purchase whenever possible.
• If this payment method is not available, additional costs associated with the alternative refund method must be assumed by the client.
• In such cases, the refund amount may be affected by additional processing costs, which will be communicated to the client beforehand.

Processing Time

The estimated time to process authorized refunds is up to 30 business days.

8. No Show

If the passenger does not appear at the scheduled time or meeting point, the service will be considered No Show, and there will be no right to refund or rescheduling.

9. Operational Changes

Great Chile and its providers reserve the right to:

modify departure times
change the order of activities
substitute services with others of equal or higher category when possible

when necessary for operational, weather, safety, or availability reasons.

10. Weather and Natural Conditions

Excursions and tourism programs may be affected by weather conditions, natural events, or decisions by local authorities.

In the event of cancellations due to safety reasons or force majeure, the activity may be:

rescheduled, or
replaced with an equivalent service, subject to availability.

The client acknowledges that many destinations offered by Great Chile are remote natural areas where weather, operational, or safety conditions may change unexpectedly. In such cases, itineraries may be modified by operators to ensure passenger safety without generating additional compensation.

Great Chile is also not responsible for the total or partial loss of contracted services when this results from delays, cancellations, or changes in flights, buses, boats, or other transportation used by the passenger to reach the destination or service starting point.

11. Force Majeure

Great Chile shall not be responsible for cancellations, modifications, or interruptions resulting from force majeure events such as:

extreme weather conditions
natural disasters
strikes
social conflicts
closures of parks or protected areas
decisions by local or governmental authorities
pandemics or health emergencies

12. Payment Methods

Great Chile accepts the following payment methods:

bank transfers within Chile
national and international credit cards
national and international debit cards
national and international prepaid cards
payments via PIX processed through virtual payment platforms (Virtual POS)
payments in US dollars (USD) processed through the Stripe payment platform

In the case of international payments processed through Stripe, the charge may be processed through NG Mundo Group, which acts as a payment processor or intermediary for international transactions associated with Great Chile.

Depending on the payment method used, the charge on the customer’s statement may appear under the name Great Chile, NG Mundo Group, or the corresponding payment platform.

For international payments, the final amount charged may vary slightly due to bank fees, currency conversions, or exchange rate variations applied by the card-issuing bank.

13. Payment Disputes and Chargebacks

By making a reservation or purchase with Great Chile, the client expressly authorizes the charge corresponding to the contracted service through the selected payment method.

If the client files a dispute or chargeback with their bank or card issuer, Great Chile reserves the right to:

present the reservation confirmation, payment receipts, communications with the client, and acceptance of these terms and conditions as supporting documentation
provide additional evidence of the contracted service, including the participation of NG Mundo Group as the payment processor
suspend or cancel future services associated with the client until the dispute process is resolved
take legal action in the event of unjustified chargebacks

The client agrees to contact Great Chile first to resolve any issues related to the reservation before initiating a dispute with their financial institution.

14. Travel Insurance

Great Chile strongly recommends that all passengers purchase international travel insurance covering:

trip cancellations
transport delays or interruptions
medical expenses
baggage loss
contingencies related to tourism activities

The purchase of this insurance is the sole responsibility of the passenger.

15. Jurisdiction and Applicable Law

These terms and conditions are governed by the laws of the Republic of Chile.

Any dispute arising from services contracted with Great Chile shall be subject to the jurisdiction of the courts of Santiago, Chile, with the parties waiving any other jurisdiction.