Río Serrano Hotel

Prices are subject to changes upon confirmation without notice.

Passenger Responsibilities: Passengers must medically check their capabilities and limitations to match the physical demands of excursions or outdoor activities.

Liabilities: GreatChile.com is not liable for accidents due to passenger negligence, theft, or loss during any program, trip, or excursion.

It is the customer's responsibility to provide the correct personal information of the passengers, as well as travel details, according to the information required by our providers.

Reservations, Modifications, and Cancellations

1. Right of Withdrawal: Customers accept costs for cancellations or changes, including administrative and banking fees, based on individual service policies.
2. Unpaid Reservations: Unpaid confirmed reservations are automatically canceled.
3. Passenger Data: No changes to passenger data after booking.
4. Preset Programs: No route, name changes, or refunds allowed. Special cases may incur a penalty. Requests must be in writing.
5. Refunds: Determined unilaterally by the service provider.
6. Customer Service: Issues must be reported in writing to reservations@greatchile.com.
7. Operational Charges: Refunds incur operational charges from 5% to 15% plus VAT.
8. Bank Fees: Customer bears all bank fees for debit/prepaid card or bank transfer refunds.
9. Debit/Prepaid Refunds: Requires bank account details for transfer.
10. Refund Processing Time: Approximately 45 business days.
11. Proportional Refunds: Based on the initial payment method.
12. Land Services: Differentiated charges for hotel, cruise, or package services, both international and domestic.
13. The costs associated with any refund that needs to be made via transfer to international bank accounts must be borne by the account holder.
14. In case of cancellations, some products or services may apply non-refundable administrative fees

Programs Include only services as mentioned.